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Shipping policy

Processing & Fulfillment

Unless otherwise noted, all items are made-to-order using DTG (direct-to-garment) printing. Processing, production, and fulfillment typically take (10-15 business days) Estimates do not account for time spent in-transit.

Shipping Costs

  • Calculated at checkout based on your location and order size.

Order Tracking

  • You’ll receive a tracking number via email once your order has shipped.

Wrong Address / Delivery Issues

  • Please double-check your shipping address at checkout.

  • We are not responsible for items lost due to incorrect addresses entered at purchase.

Lost / Damaged Packages

  • If your order arrives damaged or does not arrive after the estimated delivery window, contact us at basstripper@4by4design.com. We’ll work with you to resolve it.

Returns & Exchanges

  • Because items are made-to-order, we do not accept returns or exchanges unless the item arrives defective or damaged, or you are a consumer residing in the European Union or European Economic Area, you have a statutory right of withdrawal under the EU Consumer Rights Directive (2011/83/EU), regardless of our general "all sales final" policy above. 

  • If there’s an issue with your order, email us within 7 days of delivery with photos of the defect.